The application is fully integrated with the website and reservation system.
iOS
Android
Swift
Android Framework
Android Jetpack
Kotlin
Android MVVM
Firebase
RxJava
The application is fully integrated with the website and reservation system.
iOS
Android
Swift
Android Framework
Android Jetpack
Kotlin
Android MVVM
Firebase
RxJava
Let’s see our results
Key features of mobile app for Itaka
Extended search options
The app is equipped with a wide range of filters to make it easier for customers to search for tours, including the type of vacation, hotel standard, departure point, and trip duration. Thanks to our proven designing processes, prototyping, A/B testing, and data-driven approach, we created the best possible UI/UX design that made the application fully intuitive and user-friendly.
Customer zone
The solution was comprehensive and enabled the tour operator’s customers to:
- access all the travel documents (anytime, even without an Internet connection)
- easily compare prices, facilities, hotel standards, and reviews via the offer comparison tool and post their reviews
- purchase additional services (parking spots, insurance, trips, car rental, flights)
- contact the holiday representative online without the need to meet them in person
- always stay updated with the most interesting offers and benefit from joining an attractive loyalty program.
Back office
Together with a user-friendly interface, we designed a fully functional and intuitive back-end layer of the solution including smooth:
- customer and holiday data processing
- search engines and filtering based on advanced algorithms
- convenient booking system and safe payments in a variety of options
- customer service-related features
- travel deal rating system
- synchronization with API, customer zone, and all the required platforms.
Access to the information offline
A significant part of the data in the app is accessible offline. Although some features require an Internet connection, users can still benefit from the most important features such as entering the customer zone or checking travel-related information without accessing Wi-Fi.
Results
increased sales of complimentary services, higher brand recognition and customer loyalty
staying ahead of competitors with the only app in Poland equipped with such full-wide customer service functionalities
improve communication between the customers and the agency representatives, making it easier for the company to pass through the pandemic period
all key functionalities are now gathered in one mobile app, including searching, filtering, rating and customer zone
excellent results: over 1 000 000 downloads and a 4.7 rating in Google Play and 4.4 in AppStore
boosted turnover - 210% sales increased in 2022 compared to 2021 and millions of satisfied users
Next steps
After more than 5 years of successful cooperation with the client, we continue with improvements and further mobile android and iOS app development. As the next step, we’re going to equip the app with new functionalities, such as automated invoicing or expanding with the satellite brand launched on the Lithuanian market. Thanks to the app’s module architecture, it is possible to quickly integrate the solution with platforms and systems operating in every other country.