Čedok mobile app
Mobile travel planning for the largest Czech tour operator
about the Project
Čedok, founded in 1920, is the oldest and largest tour operator in the Czech Republic. Based in Prague, it serves over 400,000 customers each year and offers a variety of travel services like domestic and international tours. To enhance trip planning for its customers, Čedok partnered with Axabee to develop a mobile app, Čedok: Průvodce vaší dovolenou (Čedok: Your Vacation Guide), available on iOS and Android. The app simplifies exploring destinations, booking accommodations, accessing travel assistance and is fully integrated with Čedok's reservation system and website.
services
UX/UI design
Mobile app development
Quality assurance
Post-launch support and maintenance
Industry
Tourism
technologies
iOS (Swift UI)
Android (Kotlin)
Payment Gateways (PayU)
See what we’ve achieved:
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performance website
load time
load time
See what we've achieved:
120
k
app downloads
4.4/5
rating on Google Play
21
k
active users each month
80
%
increase in online bookings after app launch
Business goals
01
Enhance customer experience - Create a user-friendly platform that simplifies travel planning and booking.
02
Increase digital sales - Drive higher engagement through the mobile app to boost online bookings.
03
Streamline operations - Reduce the dependency on physical branches by offering more services digitally.
04
Expand market reach - Attract a younger, tech-savvy audience by providing modern digital solutions.
Key features
Destination information
Users can explore a wide array of travel destinations, including detailed descriptions, attractions, and activities available at each location. The app also highlights special promotions on selected travel destinations to offer deals and new travel ideas.
Accommodation booking
The app allows users to browse and book hotels, with access to thousands of options tailored to various budgets and preferences.
Trip history
Users can view the history of their past trips and can easily revisit and rebook their favorite destinations.
Advanced searches
Users have access to advanced search options to find exactly what they are looking for in terms of destinations, accommodations, holiday duration, departure point, and type of trip.
Local tours
The app offers information and booking options for local tours, which helps users enhance their travel experience with unique local insights.
Push notifications
The app sends push notifications to keep users informed about important updates, offers, and reminders throughout their travel planning and journey.
Travel assistance
The app provides essential travel information, including tips and guidelines, to help users during their trips.
Customer support
Users can easily contact Čedok's customer service for assistance at any stage of their journey.
Results
01
Customer satisfaction - Improved customer loyalty through a user-friendly interface and diverse services.
02
Revenue growth - Significant increase in online bookings.
03
Operational efficiency - Simplified operations helped to reduce the workload on physical branches.
Next steps
Based on user feedback, Axabee plans to introduce new features such as personalized travel recommendations, loyalty programs, and additional functionalities. These include the sharing of booked holidays with other participants, facilitating the purchase and use of gift vouchers. Moreover, ongoing updates and enhancements will be made continuously to ensure the app stays ahead of industry trends and meets user needs.
CASE STUDIES
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