ServiceGo mobile app - automated service documentation for power generator technicians
about the project
For 35 years, ELEM has built a reputation for reliability in the power generator sector, selling and maintaining approximately 6,300 power generators. However, the company faced challenges with its traditional paper-based system for managing service orders and documentation. These manual processes were inefficient, prone to errors, and time-consuming for service technicians who had to carry physical documents and manually input data.
To address these challenges, ELEM needed a solution to digitalize and automate their service process. The primary objective was to develop a mobile application that would integrate with existing systems, provide real-time data synchronization, and streamline the entire service workflow.
To address these challenges, ELEM needed a solution to digitalize and automate their service process. The primary objective was to develop a mobile application that would integrate with existing systems, provide real-time data synchronization, and streamline the entire service workflow.
technologies
Android mobile application with offline capabilities
Headless CMS (Strapi)
Google Cloud Platform
API for data integration
Email provider for notifications
Industry
Power generator sales
and service
and service
Services
Android app development
UX/UI design
Digital transformation
See what we’ve achieved:
<0,3 sec
performance website
load time
load time
See what we've achieved:
4
months
development timeline
6300
+
power generators’ data
integrated into the app
integrated into the app
Business goals
01
Automate and digitalize the generator servicing process
02
Improve efficiency and accuracy of service documentation
03
Enhance data accessibility and synchronization
04
Provide real-time updates and communication for service technicians
Key features
Real-time data synchronization and online order editing
The application supports real-time data synchronization. Technicians update and edit orders online, and the system immediately refreshes these changes once an internet connection is available. This feature provides flexibility and reduces delays caused by manual data entry.
Unified service information in a single app
ServiceGo combines all service information into a single mobile application. Technicians access all data, including service history, client information, and technical specifications, from one place.
Automated service report generation
The app automates the generation of service reports upon job completion and ensures that all necessary documentation is created accurately. This automation reduces administrative tasks for technicians, minimizes the risk of errors and allows them to focus on their core tasks.
Digital signature capture for service completion
The app allows clients to sign off on completed services digitally and eliminates the need for paper-based signatures. The digital process facilitates approval and billing cycles for both technicians and clients.
Photo documentation
Service technicians can document their work by taking pictures directly within the app. Accessing information about specific tasks is now easily available and provides proof of the work performed.
Easy selection of parts and materials
Technicians can quickly select parts and materials used during service from searchable, predefined lists. It facilitates the process and eliminates errors, especially with part ID numbers.
Results
01
Eliminated the need for paper-based orders and documentation
02
Immediate data delivery to the company after service completion
03
Enhanced efficiency and accuracy in service report generation
04
Improved real-time communication and data access for service technicians
05
Reduced administrative tasks and minimized errors
06
Provided a scalable platform for future enhancements and additional functionalities
Summary
ServiceGo is a pioneering app that has fully digitalized the management of service work, repairs, and startups in the power generator sector. ELEM and the development team will continue to enhance the app with new features to further support technicians. Planned updates include automation tools for service tasks and additional benefits for clients.
CASE STUDIES
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